GOVERNANCE
Our policies reflect our commitment to transparency, fairness, and regulatory compliance. All policies are reviewed annually.
Lloyds Global College provides a fair, transparent, and inclusive admissions process. Applications are assessed using qualifications, relevant experience, and the applicant's ability to complete the chosen programme. Recognition of Prior Learning may be considered where standard criteria are not met.
We encourage concerns to be raised promptly. Start with informal resolution through the relevant department, submit a formal written complaint if unresolved, and request a final senior review where necessary. Formal complaints are normally resolved within 20 working days.
Learners may appeal academic decisions, assessment results, progression outcomes, or disciplinary actions. Appeals should be submitted in writing within 10 working days and include the grounds and supporting evidence.
Personal data is processed only where necessary for educational delivery, administration, and legal obligations, in accordance with UK GDPR and the Data Protection Act 2018. Individuals may request access, correction, or appropriate deletion.
We promote equality of opportunity and an inclusive environment. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, or any protected characteristic.
Learners must produce original work and reference sources appropriately. Plagiarism, collusion, fabricated data, and attempts to gain unfair advantage are investigated through formal procedures.
Written withdrawal before programme start receives a full refund less a £100 administration fee; within 14 days of starting, 75%; after 14 days and before 25% completion, 50%; after 25% completion, no refund. Approved refunds are processed within 30 working days.
